The services provided by Xenios are:

1. Natural hazard forecasting

The natural hazard forecast within Xenios aims to timely inform field operators regarding the possible occurrence of phenomena that could cause disasters and endanger site visitors and staff. The forecast is achieved by:

  • The recognition, in advance, of the conditions that can cause disasters due to a natural phenomenon (e.g. fire, flood, avalanche, earthquake, etc.) and the thresholds that, when exceeded, pose a danger
  • The continuous forecasting and / or monitoring of the evolution of the factors that affect the occurrence of the phenomenon (e.g. wind, relative humidity, rainfall, snowfall, occurrence of aftershocks, etc.),
  • The prediction, usually by using models or empirical rules, of the characteristics of the occurrence of the phenomenon (e.g. fire intensity, amount of water flow, etc.)

2. Natural hazard alert reporter

The mobilization (alarm) if it is foreseen to exceed the safety limits.

  • This service aims to inform site visitors about the impending danger and how to stay safe. To activate this service:
    1. The first issue is the identification of the impending risk as the limits are expected to be exceeded
    2. The second is the decision to sound the alarm (maximum alert)
    3. The third is the immediate information of all the required according to the plan stakeholders (e.g. site manager, staff, head office, Civil protection authorities in the county and region, Fire Brigade, Police, etc.)
  • The activation follows:
    1. Continuous monitoring of the development of potential risk
    2. Emergency alerting of visitors via XENIOS mobile application: the notification can be activated immediately after the aforementioned mobilization or at a later time, depending on the current conditions and their assessment
    3. Real time updates of the impending danger to all, while providing relevant instructions on what each visitor must do to stay safe

3. Site management featuring a call centre system

  • The Xenios system has the ability to generally determine the location of the visitor in a space, if he has allowed it through the application settings on their mobile device. This allows site management executives to monitor the flow, and the densities of visitors, while utilizing a software tool case to manage security issues e.g. dispatching extra security and assistance staff where needed.
  • At the same time, Xenios offers a call center function, through which two-way communication with visitors is ensured. Visitors are able, with the push of a button on the application screen (distress signal), to call for help due to an urgent personal issue (e.g. medical). In the event of insufficient access to the internet while being on site, the visitor can always call the land line of the Xenios management center and talk to a representative

4. Visitors’ attraction guide

As mobile phone ownership is widespread nowadays, this device is an obvious way to ensure communication between site administrators and visitors. Thus, Xenios offers a mobile phone application for this purpose, while enhancing the visibility of the site to visitors. If a visitor installs the free application and allows the use of location, then the XENIOS system by monitoring and evaluating the user’s position in the space, provides free informational material (digital tour, photos, videos, etc.) with rich tourist content, which concerns the sights and other characteristic points of interest of the routes that are being visited (texts, photos, videos, etc.).